Customer Service Representative

Position: Customer Service Representative

Location: PITTSBURGH PA 15219 (Warrandale)

Duration: 6+months

Rate: $13.95/Hr on W2

Job Description:

• The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.

• Respond to incoming inquiries, telephone and/or written, from customers .

• Assists in training others, cross training and/or developing process knowledge.

• Candidate should be available to work between 8 AM - 7 PM Central Time.

Competencies and Skills:

• Extensive prior Tier 1 support experience required

• Fluent in English

• Deductive reasoning, analytical, and problem-solving skills

• Excellent written and verbal communication skills, ability to present complex data/credit issues to management

• Focus on client and service mindset with a commitment to a high level of customer service

• Ability to observe the need for changes/improvements in the processes

• Ability to communicate clearly and concisely at all levels of the business

• Must work with the highest level of trust, integrity, honesty and confidentiality

• Ability to manage workload independently

Functional / Technical:

• Good Computer Proficiency

• Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills

• Ability to learn new applications/software systems effectively and efficiently

Work Experience:

• High School diploma or GED

• Minimum 1 year of customer service experience, helpdesk highly preferred

• Experience troubleshooting processing issues

Namratha Gandavarapu

317-210-8733