Senior Manager, Payroll (UK Region)

Job Title:

Senior Manager, Payroll (UK Region)

Job Description

At Concentrix, we are a global technology and services leader that powers the world’s best brands through innovative solutions, operational excellence, and deep expertise across customer engagement and business services. As we continue to grow and transform, we are seeking a highly experienced Senior Manager, Payroll to lead a complex payroll portfolio across multiple countries, entities, locations, and vendors

This is a strategic leadership opportunity for a payroll professional with deep expertise in multi-country payroll operations, the ability to lead payroll leaders and teams at scale, and a strong track record in managing complexity across diverse regulatory and business environments. The role requires exceptional stakeholder engagement across HR, Finance, Tax, Legal, and senior business leadership, together with the capability to drive continuous improvement, standardisation, and transformation to strengthen payroll performance, controls, and service excellence.

Based in South Africa, this role is accountable for ensuring the accurate, timely, and compliant delivery of payroll services across all areas of responsibility, while maintaining strong standards of governance, risk management, and operational control.

What you'll be doing

• Ensure that payrolls are processed in a timely manner, that they run successfully adhering to established regulatory requirements and laws, including tax and labor laws. This is achieved by actively being involved in the set up and maintenance of appropriate policies, standard office operating procedures, and applying international, federal, state, and local payroll tax regulatory requirements

• Partner to determine key performance standards for payroll processing and carry out effective management of operations to ensure those standards are met

• Identify areas of payroll processing for improvement and propose new ways of addressing and settling issues

• Provide effective leadership, supervision, and guidance to payroll team members to enable them succeed on their job, including but not limited to setting SMART Goals, providing the team adequate training, guidance, and expertise

• Ensure adequate training and development so the payroll staff members have the skills and knowledge to effectively answer customers’ inquiries and questions, and researching, troubleshooting, and resolving cases relating to customer escalations

• Plan, supervise, coordinate, and evaluate the work of subordinates and have involvement in hiring, termination or disciplining staff

• Ensure robust processes relating to tax and accounting reconciliation processes and execute tax updates are designed, implemented and complied with

• Ensure robust processes relating to year end processes involving closing out the calendar year; and new year start up processes are designed, implemented and complied with 

• Assist in global work and initiatives as needed

What you'll need

• Bachelor's Degree in related field from a four-year college or university with 10+ Years of Experience (with at least 2 - 4 years of Progressive Mgmt. Experience) preferred.

• Demonstrated ability to comprehend, analyze, and interpret.

• Solid understanding of the organization's business operations and industry; demonstrated business acumen.

• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.

• Excellent attention to detail.

• Demonstrated ability to take initiative and ownership with focus on continuous improvement.

• Demonstrated ability to mentor, coach and provide direction to a team of employees.

• Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.

• Advanced Microsoft Office skills.

• Excellent communication skills and styles, both written and verbal; demonstrated ability to effectively present information to internal and external associates.
   

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708

Language Requirements:

Time Type:

Full time