Business Sys Analyst Sr

Accountability Acquire expertise necessary knowledge of people, process, and technology to be able to support assigned workstream. Develop and implement workstream roadmap aligned with the organization's overall objectives, in conjunction with business partners. Be the single point of contact for the workstream, providing end 2 end support to workstream users across all supporting tools in the workstream. Process Management Collaborate with cross-functional teams in the workstream to understand current business processes and relevant supporting tools technologies. Develop and maintain accurate and up-to-date process documentation, including flowcharts, process narratives, and user guides. Contribute to the development of key performance indicators (KPIs) to measure process effectiveness and track progress towards improvement goals. Develop optimum solutions based on extensive application functional knowledge and business knowledge, to fulfill user needs. Support authoring of requirements definition documents, technical design documents, and user acceptance testing documents. Collaboration Support Responsible for troubleshooting production issues and working with the users and technical team to resolve in a timely manner. Collaborate with other workstreams, IT teams and departments to ensure alignment between business processes and technology solutions. Work closely with Technical Delivery teams to ensure timely delivery of workstreams solution across all application platforms. Senior Role Acquire maintain sufficient knowledge about all workstreams to be able to provide support during coverage gap. Maintain workstream roadmap in conjunction with Mid Term business plans and advise on investment decisions to mature assigned workstream. Lead meetings to discuss dependencies and impact of changes across all workstream.