Business Analyst

• Our mission is to challenge the status quo and create beautiful, innovative solutions for our teams and customers.

• We have an unrelenting passion to surprise and delight by solving challenges in new and exciting ways.

• As the Senior Business Analyst you will take the lead on the rollouts of our suite of products to ensure adoption and continued customer success.

• Own and manage the milestones and timelines of all product rollouts for our NY based product team

• Support product launches through pilot phase by troubleshooting and resolving user issues

• Ensure the successful transfer of support to the appropriate teams

• Create and maintain training, support, and other product documentation

• Manage project timelines and consistently report status to sponsors and stakeholders

• Become a subject matter expert in various areas of the business and leverage experience to identify areas of product and process improvements

• Document existing business processes and help refine or create new processes as needed

• Monitor product analytics and identify areas of opportunity to ensure user satisfaction

• Lead product and user acceptance testing to ensure requirements have been met

• Minimum 5 years of relevant Business Analysis experience, retail experience preferred

• A desire to deliver the best customer experience and exceed expectations

• Experience in translating tech speak into intuitive, easy to understand training and support documents

• Must be able to demonstrate strong writing and communication skills

• Ability to interface directly with senior business stakeholders and users

• Ability to get into the weeds on multiple products at one time

• Experience creating/reviewing test scenarios and participating in testing

• Knowledge of the software development life cycle and Agile/Lean process experience a plus

• Excellent interpersonal, collaboration, and problem-solving skills.

To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com