Services and Programs Officer - Identified - Broken Hill

Services and Programs Officer

Corrective Services NSW

Broken Hill

Location – Broken Hill

Employment type – Ongoing, Full time

Salary – $99,938 - $110,271 plus superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

You will deliver high quality assessment, case planning, and case management services to support offenders and remandees. This includes providing crisis intervention and essential wellbeing support to promote safe, secure and humane management within the correctional environment and contribute to reducing re offending.

You will also facilitate accredited and approved group programs for offenders within the correctional centre and, where required, in community settings.

What you’ll do

Key Accountabilities

• Contribute to intake screening, induction, assessment, case planning, and ongoing case management activities, ensuring accurate and timely reporting.
• Facilitate accredited and approved group programs for offenders within the correctional centre and, when required, in community settings.
• Deliver health promotion and harm‑reduction initiatives to support offender wellbeing.
• Provide individual interventions tailored to offender needs.
• Respond effectively to critical or crisis situations by offering information, expertise, support, and appropriate referrals.
• Attend to urgent incidents requiring immediate crisis intervention for offenders experiencing significant difficulties.
• Support offenders with pre‑release planning, including referrals to community‑based organisations.
• Maintain clear, accurate, and compliant documentation and case notes within the Offender Integrated Management System (OIMS) and in case files.

Key Challenges

• Working effectively with a diverse range of offenders—many of whom may be resistant to change—across complex custodial and community environments.
• Managing a wide variety of internal and external stakeholder relationships, including offender families and non‑government organisations.

What we’re looking for

Key knowledge and experience

• Thorough knowledge and understanding of the transitional factors affecting offenders and their families.
• Demonstrated ability and experience in assessment, case management and intervention with clients with complex welfare and alcohol and drug related needs
• Demonstrated ability and / or experience in delivering group based interventions
• Thorough knowledge and understanding of alcohol and other drug dependence and evidenced based interventions. 
  
  

Essential requirements

• Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and /or demonstrated relevant equivalent experience working with family, social and / or drug and alcohol related issues.
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role or capacity to complete Certificate IV in Correctional Practice in accordance with specified CSNSW timeframes.
• Current driver licence with ability and willingness to travel throughout NSW
• Aboriginal and/or Torres Strait Islander persons who are culturally aware and responsive to the needs of Aboriginal people and communities

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander people.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

1. Confirmation of Aboriginality form

or

1. Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the focus capabilities as outlined in the role description as well as an up-to-date résumé (maximum 5 pages).

Applications close 15 July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Paige Dart via email [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via email on [email protected]  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.