Job Description
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.
Headquartered in New York, our team is over 55,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
Role Title: Client Partner
BU/Segment: Banking
Location: London, United Kingdom, Hybrid
Reporting: Vice President (2) Banking
The Client Partner role focuses on driving profitability, client engagement, and growth within EXL’s banking accounts. Reporting to the Vice President (2) for Banking, you will lead client relationships, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in large account management, and the ability to build strong relationships with senior stakeholders.
This position is central to advancing EXL’s strategic goals and expanding its presence in the UK banking sector.
What the role entails:
- Deliver Profitability, Client Engagement and NPS, Growth and Operational Delivery with existing banking accounts.
- Be responsible for the sales cycle from deal origination to closure (signed contract) and successful handover to the Operation Management.
- Bring an understanding of the marketplace and competitor offerings to drive EXL’s growth strategy and investments.
- Act as Client Partner to the Banking Domain and be responsible for significantly growing EXL revenues within existing accounts.
- Collaborate and develop 3rd party and advisor relations to build credible EXL voice in the geography and generate opportunities from this channel.
- Propose - Submit and handle proposals with full ownership and accountability for the opportunity. Work closely with the sales enablement teams to ensure high quality of proposals.
Experience and background required:
- Large Account Management experience within Banking domain.
- Experience managing relationships with CDOs, CROs, COOs, CTOs, CIOs, Customer Service Directors.
- Balance multiple, concurrent deals to achieve challenging growth targets.
- Effectively identify and translate client needs into EXL services. Develop an understanding of customers’ business needs, matching them with EXL’s capabilities, and developing winning proposals for EXL.
- Work effectively across the EXL organization and partner with the appropriate team members to demonstrate the depth and breadth of EXL’s solutions.
- Be a key intermediary between the service delivery team and the customer.
- Astute at identifying and qualifying opportunities within an existing account base, be able to develop strong relationships at potential client organisations and have the proven ability to convert these relationships into commercial engagements.
Behavioural competence:
- Strong Communication & Interpersonal Skills
- Advanced presentation skills, coupled with solid executive presence and the ability to establish
- Good people management skills - highly professional in dealings with clients and co-workers
- Ability to deal with unexpected and/or delicate situations calmly and with sound judgment
- Ability to manage multiple projects and meet deadlines under pressure
- MBA or post-graduate or equivalent professional qualification
- 15+ years of post-qualification experience
As part of a leading global analytics and digital solutions company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.