Senior Manager - Service Quality

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Professionals who provide organizations with guidance on financial accuracy, internal controls and regulatory compliance. They examine and improve operating practices, and financial and risk management processes of the organization. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Undertake internal audits to ensure the company meets its financial, operational and compliance objectives. Individuals play an active role in the maintenance and review of policies and procedures, including ensuring they are up to date with all legislation and best practices. Professionals at this level are senior managers . They apply advance knowledge and experience to the development of new methods, policies, programs and procedures and a comprehensive understanding of the practical issues where the knowledge is applied. Provides overall direction for complex activities guidance and inputs for a large size project or multiple medium sized projects. They adapt to various communication styles and interpret non-routine and conflicting information. They establish functional procedure and policy and extensive latitude to work independently and the outcomes have abroad effect on overall achievement of organization. They have good project and people management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action. They are responsible for managing, coaching junior team members and provide inputs on appraisals/feedback to direct reportees and review the indirect reportees. They are responsible for allocating work and ensure delivery in the defined timeframe. Interacts with internal and/or external clients to negotiate and interpret information on projects and unit operations. May consult with senior management. About you Qualifications: Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience. Additional Information Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve: Medical Insurance and Parental Medical Insurance Accidental Insurance and Life Insurance Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme Flexi Benefits Plan - Tax Savings Plans Educational expense reimbursement Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day Other benefits include: Employee Wellness Programs Training programs And more.. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Qualifications: Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience.

Responsibilities: Professionals who provide organizations with guidance on financial accuracy, internal controls and regulatory compliance. They examine and improve operating practices, and financial and risk management processes of the organization. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Undertake internal audits to ensure the company meets its financial, operational and compliance objectives. Individuals play an active role in the maintenance and review of policies and procedures, including ensuring they are up to date with all legislation and best practices. Professionals at this level are senior managers . They apply advance knowledge and experience to the development of new methods, policies, programs and procedures and a comprehensive understanding of the practical issues where the knowledge is applied. Provides overall direction for complex activities guidance and inputs for a large size project or multiple medium sized projects. They adapt to various communication styles and interpret non-routine and conflicting information. They establish functional procedure and policy and extensive latitude to work independently and the outcomes have abroad effect on overall achievement of organization. They have good project and people management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action. They are responsible for managing, coaching junior team members and provide inputs on appraisals/feedback to direct reportees and review the indirect reportees. They are responsible for allocating work and ensure delivery in the defined timeframe. Interacts with internal and/or external clients to negotiate and interpret information on projects and unit operations. May consult with senior management.