Lead Customer Service Representative (Teller) - Greenwood Banking Center

Are you passionate about delivering exceptional customer service while helping others succeed? The National Bank of Indianapolis is seeking a Lead Customer Service Representative to provide outstanding service to clients while supporting the daily operations, training, and development of our Customer Service Representative team. In this role, you’ll combine hands-on client service with operational leadership while serving as a trusted resource for both customers and teammates and helping ensure accurate, efficient, and secure banking center operations. What You’ll Do Deliver exceptional customer service while upholding the Bank’s Culture of Excellence Process a variety of client transactions, including deposits, withdrawals, loan payments, official checks, money orders, and safe deposit box payments Provide accurate information regarding Bank products, services, and account-related inquiries Identify client needs and make appropriate referrals to Bank specialists and business partners Monitor daily CSR operations to ensure timely and accurate balancing and transaction processing Assist teammates with cash difference research and reconciliation Provide training, coaching, and day-to-day support to Customer Service Representatives Maintain compliance with all banking regulations, policies, procedures, and security protocols Balance cash drawers and verify transaction totals at the end of each day Maintain working knowledge of Branch Capture and other banking systems Support platform functions, account opening activities, and other banking center operations as needed Additional Responsibilities May Include Supporting vault operations, including cash ordering and balancing (as assigned) Processing ATM deposits, corrections, and maintenance requests (as assigned) Serving as a Notary Public, if commissioned What We’re Looking For High school diploma or equivalent required Minimum of one year of teller or Customer Service Representative experience within a financial institution Strong customer service and communication skills with a professional, client-focused approach Ability to train, support, and positively influence teammates Excellent interpersonal skills and ability to work effectively with diverse individuals High degree of accuracy and attention to detail Strong problem-solving and analytical abilities Basic computer proficiency and experience working with banking systems Ability to multitask and thrive in a fast-paced environment