FinOps Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

About Egencia

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.
With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers And we need people like you .
We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.
Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

Area of Responsibility:

• BackOffice activity to cover invoicing and billing queries.
• Ensure that invoicing is processed accurately and to expected timelines.
• Ensure that the SLA on billing query resolution is achieved and maintained.
• Liaise with tech support for error resolution & system improvement.
• Handle customer queries through emails.

Activity – Invoicing

• Ensure all travel tickets are invoiced daily/weekly/monthly.
• Undertake manual invoicing & credit notes where required.
• Perform billing administration tasks where required.
• Maintain and ensure the accuracy of customer invoicing.
• With assistance from the setup team identify, investigate, and resolve any issues around customer parameters preventing invoicing.
• Decrease the turn-around-time taken to render invoices to customers through process improvements.
• Raise, highlight Invoicing bugs, issues with tech support for error resolution & system improvement.
• Handle customer queries through emails.

Skills/Experience:

• Ability and diligence to follow processes through to conclusion.
• Strong time management skills.
• Ability to organize and prioritize effectively.
• Strong integrity in terms of GBT/Egencia policies, Mandatory compliance trainings, Data/login credentials sharing, Tale gating etc.
• MS office Proficiency particularly MS Excel
• Travel industry experience preferable.

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!