Business Banking Support Specialist

POSITION SUMMARY:

Be the primary individual that provides support of commercial banking services product installation and implementation within the bank, its branches, and customer locations.  Requires the ability to exercise independent judgment with moderate supervision.  Provides support for all department products and services, customer service, upselling, and on-site customer training. This position performs a variety of administrative duties in support of certain products.  Works closely with other departments within the Holding Company to meet required deadlines.  Assists all department customers any way possible within their scope of judgment or refer to management.  Explores customer needs and cross-sells services that are in the best interest of the customer.  Makes appropriate referrals to other business units for traditional and non-traditional banking products and services.  Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.