Job Description
Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
Provide superior level of guest service.
Identify, solicit and register high-end players.
Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.
Act as a guest liaison, handle issues & resolve situations to ensure smooth operations
Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets.
Assist with the maintenance of players as required, including on and off property VIP special event coverage
Be available to meet and greet premium customers while they are on property.
Maintain a high level of visibility throughout the facility during the majority of the shift.
Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues.
Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base.
Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures.
Be knowledgeable of property, product, promotions, and events.
Must be able and willing to work evenings, weekends, and holidays.
Excellent interpersonal, communication, team building, and problem solving skills required.
Must have the ability to resolve stressful situations.
Must be able to make sound complimentary decisions based on tracked customer play.
Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.
Analytical skills and customer service orientation required.
Ability to perform multiple tasks in an efficient manner.
Proficient knowledge of Microsoft Office, Excel, and Word is required.
Assist with the execution of on and off property premium player promotions, events, and programs.
Maintain appropriate and professional attire.
Maintain an appropriate and professional business relationship with guests at all times
Update account information through utilization
Responsible for contacting casino guests and lists as assigned. o Duties included: Comp decisions and Patron Profitability
Scheduling / attending dinners and events
Sales of products / venues / events and relationship building.
- High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred.
- Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience.
- Ability and willingness to learn new systems as implemented by the company are required.
- Able to communicate effectively in English, both verbally and through written communications is necessary.
- Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.
ADDITIONAL REQUIREMENTS
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting.
Must be able to lift up to 20 pounds.
Horseshoe Indianapolis Racing & Casino is a smoking establishment
Must be able to work in a highly populated fast-paced and noisy environment.
Access to general gaming floor.