Support Services Supervisor

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The weekly days of work for this position will be Tuesday, Wednesday, Thursday, Friday, and Saturday.

The Support Services Supervisor will work to maintain a safe, sustainable and dignified environment for clients and staff. They are responsible for supervising the property, IT, facility and front desk functions of the ministry unit. The Support Services Supervisor is responsible for achieving and maintaining all funder, legislative and organizational requirements for all areas within their scope.

Accountabilities:

• Participates as a member of the Kingston Harbour Light (KHL) Management Team, ensuring the maintenance of the facility, equipment, dietary services and health and safety resources of Kingston Harbour Light in compliance with legal, funder and The Salvation Army (TSA) standards
• Supports the Operations Manager as requested to initiate, maintain, and promote positive working relationships/partnerships and communications with community stakeholders; deal with contracts, new proposals
• Provides leadership and supervision to Janitorial and Residential Care staff
• Hires, orientates, trains, evaluates, rewards, disciplines and terminates in consultation with the Operations Manager, ensuring staff compliance with KHL’s Policies and Procedures as well as TSA Territorial policies
• Ensures Correctional Services of Canada (CSC) compliance in the areas of dietary, documentation, IT, and health and safety

RESIDENTIAL CARE MANAGEMENT:

• Completes scheduling for Residential Care Workers ensuring that all shifts are covered; oversees accurate recording of sick time, leave of absence, etc.
• Ensures quality and consistency of services provided by Residential Care Workers as well as adherence to policy and procedures for front desk operations

FACILITY MANAGEMENT:

• Analyzes statistical and financial reports related to Maintenance, Preventative Maintenance and Repairs, Utility usage, Health and Safety, Fire Safety for the purpose of budgetary planning and reports to Supervisor where requested
• Is responsible for ensuring client and staff safety in compliance with Health and Safety and Fire Safety standards.  Prepares, analyzes, submits and acts on incident reports; deals with complaints effectively and in a timely manner.  Supervises and documents fire drills according to policy
• Maintains accurate and up to date files and reports including, but not limited to, retaining any external contracts pertaining to maintenance, repair, utilities, water quality, food services and health and safety
• Monitor of environmental services quality delivery with focus on building maintenance, condition and cleanliness.
• Maintains maintenance logs, coordinates scheduled maintenance procedures; ensures maintenance guidelines follow warranties and contracts
• Consults with the Operations Manager about capital repairs or renovations
• Ensures supplies are received, stored, and redistributed to the appropriate departments
• Ensure the Policies and Procedures manual for the Facility Department is up to date and revised as necessary
• Coordinate duties of janitorial staff
• Management lead of health and safety committee

RESPONSIBILITY FOR INFORMATION TECHNOLOGY AND SECURITY SYSTEMS:

• The Support Services Manager supervises the day to day operation of IT, telephone and security systems 
• Supervision includes the monitoring of information technology delivery including but not be limited to computers, network, communication systems, security systems, printing
• Provides general setup of email, voicemail and passcodes for staff, troubleshooting of IT, security and communication technology issues
• Acts as the first contact for requests for security camera review and/or recording for internal or external authorities
• Has responsibility for sourcing providers for equipment and services in keeping with Salvation Army and funder requirements

Education, Qualifications and Certifications:

• Minimum undergraduate degree from a recognized institution
• Alternative combinations of education and experience may be considered

Experience and Skilled Knowledge

• Five years of prior related experience, including supervisory experience
• Training and experience in Health and Safety and Fire Standards an asset
• Experience within social services sector an asset
• Proficient in Microsoft office suite; computer literate
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Dedicated to customer service
• Maintain excellent working relationships with staff and residents, with a strong understanding of professional boundaries, and our responsibilities toward vulnerable persons
• Maintain documentation to comply with health, safety and accreditation standards
• Ability to train staff and clients in high quality, safe work practices
• Basic First Aid/CPR Certification an asset

Successful candidate must provide:

•             A Protected B Clearance

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to: Operations Manager
• Direct reports for this position: Residential Care Workers, Custodian

WORKING CONDITIONS:

• The performance of the job requires keyboarding and occasionally operating industrial testing equipment and tools, painting/plastering, bending/twisting/lifting, ladder work and fine motor skills (when working with small pieces of equipment in confined areas)
• The performance of the job requires frequent use of fine motor skills, overseeing work, planning work for direct reports, analyzing, evaluating and documenting, troubleshooting and responding effectively to urgent situations
• Infrequent travel, all local, may occasionally need to pick up supplies or items within the Kingston area
• On-call work is required

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Compensation:

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.