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Job Description
As a Box Office Lead, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll sell tickets, provide information about upcoming events, and support a team of box office agents. As the ideal candidate, you bring a passion for live music and strong guest service experience to lead daily operations and high-energy show nights, ensuring exceptional service throughout Opry Entertainment Group's portfolio of venues.
- Lead staff and daily operations of the box office. Responsible for opening and closing, in rotation with management.
- Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed.
- Perform in the box office agent role. Model sales and service programs as directed.
- Support employee training by coaching team members and providing hands-on demonstrations of daily responsibilities.
- Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service.
- Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions.
- Organize and maintain supplies. Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.).
- Support labor efficiency, adjusting staff based on business demands.
- Run unbalanced reports at end of day.
- Perform other duties as assigned.