Patient Resolution & Complaints Administrator
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Resolution & Complaints Administrator based in the United States.
This role sits at the heart of patient experience, ensuring that every concern, complaint, or escalation is handled with speed, empathy, and precision. You will act as the central owner of the complaint lifecycle, bridging patients and internal clinical, operational, and financial teams to ensure issues are properly understood and resolved. The position combines patient advocacy with structured case management, requiring both emotional intelligence and strong operational discipline. You will triage incoming concerns, investigate root causes, and coordinate resolutions across specialized internal pods. Beyond case handling, you will contribute to improving systems and workflows by identifying recurring issues and performance trends. This is a highly impactful role where your work directly shapes patient trust and service quality in a healthcare-driven, technology-enabled environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Resolution & Complaints Administrator based in the United States.
This role sits at the heart of patient experience, ensuring that every concern, complaint, or escalation is handled with speed, empathy, and precision. You will act as the central owner of the complaint lifecycle, bridging patients and internal clinical, operational, and financial teams to ensure issues are properly understood and resolved. The position combines patient advocacy with structured case management, requiring both emotional intelligence and strong operational discipline. You will triage incoming concerns, investigate root causes, and coordinate resolutions across specialized internal pods. Beyond case handling, you will contribute to improving systems and workflows by identifying recurring issues and performance trends. This is a highly impactful role where your work directly shapes patient trust and service quality in a healthcare-driven, technology-enabled environment.