Renata
Back to jobs
TTEC Digital

AWS Support Engineer

TTEC Digital
ManilaPosted 2 weeks ago
Full-timeonsite

Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Support Engineer (SE) is a core delivery role within our AWS Managed Services organization, responsible for ensuring the stability, availability, and performance of client contact center platforms built on Amazon Connect and supporting AWS services.Support Engineers serve as the front line and last line of defense for client environments. They provide 24x7 operational support, proactive monitoring, incident response, and technical troubleshooting, while partnering closely with Technical Account Managers (TAMs), Developers, and Client stakeholders to maintain service continuity and client trust. This role requires strong technical aptitude, operational discipline, and a service-first mindset.

Support Engineers are critical to our promise to clients: reliable, responsive, and forward-thinking managed services. This role directly impacts client satisfaction, contract retention, and the reputation of our AWS Managed Services practice.

The Support Engineer (SE) is a core delivery role within our AWS Managed Services organization, responsible for ensuring the stability, availability, and performance of client contact center platforms built on Amazon Connect and supporting AWS services.Support Engineers serve as the front line and last line of defense for client environments. They provide 24x7 operational support, proactive monitoring, incident response, and technical troubleshooting, while partnering closely with Technical Account Managers (TAMs), Developers, and Client stakeholders to maintain service continuity and client trust. This role requires strong technical aptitude, operational discipline, and a service-first mindset.

Support Engineers are critical to our promise to clients: reliable, responsive, and forward-thinking managed services. This role directly impacts client satisfaction, contract retention, and the reputation of our AWS Managed Services practice.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
#LI-IG1

About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-RemotePhilippines
About TTEC Digital
Website
AWS Support Engineer at TTEC Digital | Renata