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Job Description
The Site Manager provides leadership for multiple locations, supporting departments at the CPAP Call Center in matters relating to the servicing of customers.
- achieves call center and individual quality and productivity goals in accordance with established objectives
- manages individual projects and contributes to other operational initiatives outside of team responsibilities
Job Responsibilities:
- Ensure headcount of sales agents is appropriate to support the business
- Hiring and maintaining Supply Managers for designated sites as well as engaging in the hiring of Team Leads
- Meeting business targets on a monthly and yearly basis
- Provides guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their team
- Will complete performance evaluations as needed and support with employee terminations
- Key contributor in overseeing Supply Manager and Team Lead workload to ensure standard operating procedures are efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Works to ensure that their direct reports are productive and meet their individual business objectives and conduct their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives
- Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
- Supports a positive Sales culture by driving execution on a daily basis, creating team engagement and excitement
- Identifies opportunities for process improvements
- Ensure activities support the organization in achieving revenue and shipment targets