Client Operations Analyst

Purpose of the role:

The Client Operations Analyst is responsible for the timely and high-quality execution of Client Due Diligence (CDD), Know Your Customer (KYC), periodic reviews, and project-related activities and will assigned to support a Region within the Group. 

The role ensures that client onboarding and review activities are completed in line with Group policies, local regulatory requirements, and internal service standards, contributing to a consistent and compliant client lifecycle management framework. 

Working as part of a global Client Excellence Team (CET), the role supports the effective management of work queues, delivery against SLAs, and the successful execution of change and remediation initiatives. 

Through strong attention to detail, effective prioritisation, and collaboration with stakeholders, the role helps maintain a robust control environment while supporting continuous improvement in operational processes.

Main responsibilities: 

• Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events 
• Work allocated queues across three Americas offices, ensuring tasks are completed within agreed SLAs and quality standards 
• Perform customer due diligence, including identification, verification of clients and related parties 
• Complete periodic and event-driven reviews in line with regulatory and internal policy requirements Ensure all activities are completed in accordance with AML/KYC policies, procedures, and regulatory expectations 
• Maintain accurate and complete client records and documentation 
• Identify and flag potential risks, inconsistencies, or control gaps 
• Manage workload effectively across multiple jurisdictions and service lines 
• Prioritise tasks based on risk, deadlines, and business needs 
• Maintain clear and timely updates within workflow systems 
• Contribute to meeting team productivity and quality targets 
• Liaise with front office, Compliance, and Operations teams across the Group 
• Respond to queries and provide updates on case status 
• Support alignment between regional execution and Group standards 

• Bachelor’s degree (or equivalent) in a relevant field

knowledge, skills and experience:

• Working knowledge of AML/KYC requirements and client lifecycle processes 
• Experience with CDD, KYC onboarding, and periodic reviews 
• Understanding of risk factors such as PEPs, sanctions, and adverse media 
• Strong attention to detail with a focus on accuracy and completeness 
• Ability to manage and prioritise high-volume workloads across multiple queues 
• Good organisational skills and ability to meet tight deadlines 
• Clear and concise communication skills 
• Ability to work effectively with cross-regional teams 
• Comfortable operating in a fast-paced, globally distributed environment 

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
  Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.