Guest Technology Specialist II
Job Description
The Guest Technology Specialist II is responsible for leading the design, implementation, optimization, and ongoing support of enterprise guest technology solutions, including Audio Visual Systems, In-Room Entertainment, and Digital Signage platforms. This role exercises independent judgment and decision-making in evaluating system performance, determining appropriate technical solutions, and driving continuous improvement initiatives.
Based in Las Vegas, this position serves as a subject matter expert and strategic partner to property leadership, IT teams, and external vendors. The Specialist independently prioritizes work, resolves complex system issues, and identifies opportunities to enhance guest technology experiences across properties.
Independently assess, diagnose, and resolve complex guest technology issues, determining appropriate solutions with minimal supervision
Support planning, coordination, and execution of AV and guest technology installations, including recommending system design improvements and implementation strategies
Serve as a Tier 2/3 escalation point, making decisions on incident resolution, root cause analysis, and property communication.
Act as a liaison between property operations, leadership, and vendors, influencing decisions related to system performance, upgrades, and service delivery
Evaluate existing systems and proactively recommend enhancements to improve reliability, scalability, and guest experience
Implement best practices, standards, and documentation for guest technology systems across the enterprise
Prioritize and manage multiple projects and service requests, independently determining timelines and resource needs
Provide technical guidance to property team members and cross-functional partners
Drive operational efficiency by identifying process improvements and implementing solutions with measurable impact
Maintain strong relationships with property leadership, exercising sound judgment in addressing operational and guest-facing challenges
1-3 years of Audio Visual systems, digital signage, and guest technology platforms
Strong analytical and troubleshooting skills, with the ability to evaluate complex systems and determine appropriate solutions
Demonstrated ability to exercise independent judgment and make decisions on matters of significance, including system design, issue resolution, and vendor coordination
Experience in supporting large installations and driving vendors to completion
Ability to interpret technical requirements and translate them into actionable implementation plans
Strong understanding of system integration, physical connectivity, and enterprise environments
Ability to work independently while influencing outcomes across multiple stakeholders
Strong organizational and prioritization skills in a dynamic, multi-property environment
Travel and time away from their home base will be a component to their job and as such this person must be prepared to come up with ways to expedite installation and minimize time spent on the job
ADDITIONAL REQUIREMENTS
Ability to lift and carry up to 50 pounds
Ability to work on ladders and at heights as needed
Ability to walk, stand, bend, and move extensively across multiple properties
Willingness to travel as needed to support enterprise initiatives
Strong verbal and written communication skills, including the ability to present recommendations to leadership
Ability to work in a fast-paced environment and adapt to evolving business needs
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.