Convention Services Manager

Overview: The Conference Services Manager will facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.   Responsibilities: Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting. Adhere to the Catering and Conference Services Department’s standard operating procedures. Help establish and maintain the hotel’s marketplace position at the city’s most elite venue within social and corporate communities. Follow the specific standard operation procedures for all staff to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol. Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments. Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met. Generate high revenue yielding business for all contracted rooms, function space, and catered events. Conduct pre- and post-conference meetings when it is agreeable with the client. Ensure that all current and future client accounts are serviced in accordance with hotel standards. Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time Adhere to selling policies as set forth by the Director of Sales and Marketing. Remain available to hotel managers while on property. Be aware of departmental revenue and upsell at every possible opportunity Participate in all regular and operational meetings as required.   Qualifications: Flexible work hours include weekends and holidays to meet the demands of a 24-hour operation Must have a minimum of 3-5 years’ experience in conference services, preferably as manager at a large convention hotel Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems Experience in citywide conferences required Luxury or upper-upscale experience preferred Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions Excellent written and verbal communication abilities CMP or similar industry designation preferred