Senior Group Manager, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Group Manager, Customer Success in United States.

This leadership role is focused on driving customer success excellence across a high-impact, fast-growing organization dedicated to transforming access to mental health care. You will lead and develop a team of Customer Success Managers responsible for ensuring client satisfaction, retention, and measurable value realization across employer-sponsored health programs. Acting as both a strategic leader and operational driver, you will oversee performance management, revenue forecasting, and risk mitigation across your portfolio. The role requires strong executive presence, the ability to manage complex stakeholder relationships, and a passion for delivering outcomes in a mission-driven environment. You will collaborate cross-functionally with clinical, product, analytics, and partnership teams to ensure the voice of the customer shapes broader business strategy. This is a high-visibility leadership position where your impact directly influences customer outcomes, business growth, and care delivery effectiveness.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Group Manager, Customer Success in United States.

This leadership role is focused on driving customer success excellence across a high-impact, fast-growing organization dedicated to transforming access to mental health care. You will lead and develop a team of Customer Success Managers responsible for ensuring client satisfaction, retention, and measurable value realization across employer-sponsored health programs. Acting as both a strategic leader and operational driver, you will oversee performance management, revenue forecasting, and risk mitigation across your portfolio. The role requires strong executive presence, the ability to manage complex stakeholder relationships, and a passion for delivering outcomes in a mission-driven environment. You will collaborate cross-functionally with clinical, product, analytics, and partnership teams to ensure the voice of the customer shapes broader business strategy. This is a high-visibility leadership position where your impact directly influences customer outcomes, business growth, and care delivery effectiveness.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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