Telephone Operator, Part Time, Day Shift
Job Description
Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care, mind, body and spirit, across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.
Job Summary:
Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
- Customer service call center experience: Preferred
Essential Functions:
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed through. Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required. Verifies and updates on-call lists.
- Assists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.