Service Sales & Support Specialist
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Learn about the Danaher Business System which makes everything possible.
The Service Sales & Support Specialist is responsible for scaling and drive the service business and service operation forward through DHR LEAN management approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a profitable and sustainable service business, collaborate with sales operations to drive growth, effective management of service provider teams, as well as radically increasing customer satisfaction.
This position reports to the Service Manager, ANZ and is part of the service team in Australia located in Lane Cove, Sydney and will be an on-site role.
In this role, you will have the opportunity to:
- Drive service sales growth by identifying new market opportunities, engaging customers on Leica service offerings, and proposing technically and commercially sound service contracts.
- Manage service quotations, funnel forecasting, pricing reviews, and order follow‑up to ensure accurate revenue planning and timely Purchase Orders.
- Coordinate end‑to‑end service execution by tracking open cases, collaborating with field service teams and partners, escalating issues as needed, and driving continuous process improvements.
The essential requirements of the job include:
- Diploma in Business, Life Sciences, or a related field, with experience in inside sales, commercial support, or customer‑facing roles.
- Strong communication and presentation skills, particularly for virtual/remote customer engagement.
- Highly organized with strong time and pipeline management skills; proficient in SAP, SFDC, and Microsoft Office tools.
It would be a plus if you also possess previous experience in:
- Life science/medical device industry service operations or customer support.
- Working with regional/global service teams or cross-functional commercial teams.
- Familiarity with tender/bid processes and quotation management is highly preferred.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.