Annex Supervisor

Supervise the operation and staff of a retail store annex during an assigned shift. Annex qualifications are determined by the Volume Standards.
 

Under general supervision of annex or parent facility manager, supervise day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules. Maintain store appearance and product presentation to company standards.

Supervise day-to-day functions and performance of the job. Utilize effective communications skills. Must be well-equipped to provide a personalized shopping experience. Provide support during peak periods or when scheduling conflicts arise.

Ensure loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. May need to be knowledgeable of EPA guidelines regarding the selling of gasoline and emergency procedures to be followed.

Operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Ensure all sales transactions are completed accurately. Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Ensure customer needs are met, complaints are resolved, and service is quick and efficient.

Receive and record merchandise following established guidelines.

Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, assess their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and create a welcoming environment, actively engage, and build trust relationship with the customer to deliver a personalized shopping experience.

Actively communicate/promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Performs other duties as assigned.

Complies with applicable directives, policies and procedures. Actively supports and implements applicable EEO laws and programs within the Exchange. Assumes other related responsibilities as assigned.