People Experience Advisor

Job Description

Overview:

The People Experience Advisor – Third-Party & Middle East Operations plays a pivotal role in managing HR operations for employees engaged through third-party sponsors across the Middle East, while also contributing to broader regional HR operations. The role is focused on delivering consistent and high-quality employee experience aligned with company standards.

The role will primarily focus on HR operations for third-party employees across the Middle East (ME), ensuring consistency, compliance, and alignment with internal processes and governance frameworks. In parallel, the role will also support broader HR operations across the region, driving consistency, operational efficiency, and enhanced employee experience on a scale.

This role offers a unique opportunity to shape and elevate the employee experience across multiple geographies, while contributing to the transformation of HR operations regionally. We are seeking an individual who is passionate about driving operational excellence, ensuring compliance, and delivering a seamless and equitable employee experience.

Key Responsibilities:

Third-Party HR Operations:

• Support the People Experience Manager in overseeing People Hub service delivery for third-party employees across the Middle East, ensuring adherence to SLAs and KPIs.
• Provide guidance on compensation benchmarking and salary changes, supporting managers from request initiation through to final delivery via the People Hub (including case management support).
• Collaborate with the People Hub and third-party vendors to standardize HR processes across countries, ensuring alignment with company policies and reducing inconsistencies.
• Oversee the end-to-end employee lifecycle for third-party employees, including onboarding, payroll coordination, promotions, and offboarding.
• Act as the primary point of contact for HR escalations related to third-party employees, ensuring timely and effective resolution.

Vendor & Governance Management

• Manage relationships with third-party vendors across the region, setting clear expectations and monitoring performance.
• Conduct regular service reviews to ensure alignment with company standards and service excellence.
• Perform audits across internal systems and vendor platforms to ensure data accuracy, consistency, and compliance with local regulations.
• Conduct regular spot checks on employee documentation (contracts, offers, visas, renewals), proactively identifying and mitigating risks.

Employee Experience & Engagement

• Ensure third-party employees are effectively integrated into company initiatives, engagement forums, and HR programs.
• Promote awareness of learning and development opportunities to support employee growth.
• Monitor employee sentiment through surveys and engagement activities, addressing feedback and driving improvements.
• Champion initiatives that ensure consistency and parity of experience between third-party and directly employed staff.

Regional HR Operations

• Contribute to broader HR operations across the Middle East while maintaining a primary focus on third-party employee management and delivery.
• Identify and implement continuous improvements across HR processes to drive efficiency and consistency.
• Support regional employee engagement initiatives to ensure a cohesive employee experience across all workforce segments.

Digital & Continuous Improvement

• Leverage digital tools and AI-driven solutions to enhance HR processes, improve operational efficiency, and elevate the employee experience.
• Identify opportunities for automation, simplification, and innovation across service delivery.

Qualifications

• Bachelor’s degree in business administration, Human Resources, or a related field.
• Proven experience in operations, service delivery, or coordination roles, ideally within a multinational environment.
• Experience working with third-party vendors or external service providers is desirable.

• Strong understanding of processes, governance, and compliance requirements in a corporate environment.
• Experience working with data, including validation, tracking, or auditing for accuracy and consistency.
• Strong stakeholder management and communication skills, with the ability to collaborate across teams and external partners..

Competencies

• Problem-Solving & Innovation: Proactively identifies issues and drives improvement.
• Project Management: Effectively manages multiple priorities across geographies.
• Stakeholder Management: Builds strong relationships across teams and external partners.
• Collaborative Mindset: Works cross-functionally to deliver aligned outcomes.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.