DIRECTOR, SUCCESS & CAREER PROGRAM OPERATIONS

DIRECTOR of SUCCESS & CAREER PROGRAM OPERATIONS 

National(Remote)

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. 

We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. 

When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

What You Will Do:

The Director of Success & Career Program Operations is the bridge between national program expectations and high-quality regional delivery. This role ensures regions have the practical supports they need to implement strong Success and Career programming, translating the model into clear routines, milestones, and tools that work in day-to-day operations. The Director monitors key dashboards and early-warning signals to spot implementation or outcome risks, mobilizes targeted support, and engages regional and national leaders in timely problem-solving and course correction. The Director also partners with Training & Learning and Program Strategy & Fidelity to inform onboarding and skill-building based on what regions and data indicate is needed. This role reports to the Managing Director, Program Operations.

National Success & Career Program System Leadership 

• Own the national Success & Career operating system (goals, milestones, cadence) and ensure coherent delivery across regions. 
• Monitor leading indicators and outcomes; identify fidelity, capacity, and engagement risks; engage leaders and drive timely course correction. 
• Lead milestone reviews (before/after-action) to codify lessons learned and improve practice. 
• Operationally own Early Warning System (EWS) implementation; ensure regional and scaled teams act on signals and track follow-through. 

Career Readiness Operationalization 

• Operationalize the employability curriculum and interventions aligned to Bottom Line’s Employability milestones. 
• Oversee a scalable volunteer mentoring approach that delivers a strong student and mentor experience. 
• Plan and improve career events, workshops, and convenings using clear success metrics (scale what works; retire what doesn’t). 
• Use EWS and Employability data to target supports equitably and improve outcomes. 

Regional Implementation Enablement & Communities of Practice 

• Enable strong implementation across regions for Success and Career programming (readiness, guidance, and process improvement for new and existing sites). 
• Lead communities of practice for Success Program Directors, Success Coaches, and Career Connections staff to build consistency through shared expectations and learning cycles. 
• Set and facilitate the operating cadence (calls, checkpoints, deadlines) so priorities and changes are clear and actionable. 
• Deliver onboarding, training, and coaching with Training & Learning; surface gaps and partner with Program Strategy & Fidelity to reduce regional burden. 

Cross-Functional Partnerships 

• Partner with Program Strategy & Fidelity to align delivery to the Bottom Line Way and fidelity guardrails; bring implementation insights to model evolution. 
• Partner with Access Program Operations on the pre-matriculation handoff, and partner closely with the Director, Scaled Advising on handoffs, escalation pathways, and shared accountability for student outcomes across Year 1 in-person Success and Years 2+ scaled supports. 
• Partner with RAE on measurement, fidelity indicators, and First Destination data cycles. 

Data, Systems, and Continuous Improvement 

• Serve as program owner for Success and Career data tools (e.g. Advisor Dashboards, Employability reporting, First Destination data flows). 
• Oversee grant-funded program projects: manage scopes, timelines, and deliverables; track performance against grant metrics; and provide program narrative and data to inform funder reports. 
• Maintain clear timelines, processes, and protocols for key milestones; keep documentation and knowledge bases current and usable. 
• Use regional feedback and outcome data to drive operational improvements with Program Strategy & Fidelity. 

Staff Management, Coaching, and Development 

• Manage up to two direct reports, as needed, based on grant funding: set goals, provide feedback, support, and coach through challenges. 
• Build a high-performing team culture that supports learning, collaboration, and growth. 

Other 

Work Schedule:

Monday - Friday 9a – 5p or 10a – 6p (local time), flexibility may be requested; additional hours as needed

Direct Reports:

Manager, Special Projects. Additional Success/Career direct reports may be added as scope evolves. 

Expected Travel:

Approximately 1-2 trips per quarter to Bottom Line regions, Bottom Line staff convenings, and/or field events.

Who Should Apply:

If you meet the qualifications below, you should apply.

Preferred:

How To Apply/Application Deadline:

All applications must be submitted via Bottom Line’s Career Page. 

Please share your resume and cover letter. 

The application deadline is June 17, 2026. 

Start Date:

July 2026

Compensation:

Nat'l-$100,000

Chi-$110,000

Bos-$118,000

NY-$122,000

Benefits:

Learn about our benefits here.