Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Summary

The Delivery Governance PMO Manager ensures execution discipline across Applications projects and service engagements. The role owns Day 1 readiness, project health governance, RAID quality, change control, service request governance, red-project recovery, Day 2 transition, customer feedback and lessons learned.

Role Mission

Improve delivery predictability, reduce red projects, strengthen customer confidence and ensure delivery teams operate with consistent governance discipline from project start through closure.

Key Responsibilities

- Own the Applications delivery governance framework, including project initiation, Day 1 readiness, RAID, RAG, change control, status reporting, steering governance and closure.

- Monitor project health across scope, schedule, cost, quality, resource, vendor, risk, customer sentiment and governance compliance.

- Run or coordinate delivery health reviews and red-project recovery boards with Delivery Directors, PMs, TMs, Finance, Resource Management and Account teams.

- Ensure each project has clear baseline scope, schedule, cost, roles, RAID, governance cadence, escalation path and change control process.

- Govern service request intake, estimation, prioritization, approval, tracking, SLA and closure where applicable.

- Ensure Day 2 readiness for transition to support, including runbooks, SLA, KT, hypercare exit, known issues and operational ownership.

- Capture customer feedback, delivery sentiment, escalation signals, renewal risks and delivery-led growth inputs.

- Drive lessons learned and root-cause analysis, feeding improvements back into Deal Assurance, estimation, resource planning and delivery methods.

Must-Have Experience and Skills

- Strong project delivery governance, PMO, project management or delivery assurance experience in IT/application delivery.

- Good understanding of project lifecycle, RAID, RAG, change control, governance forums, steering committees and delivery recovery.

- Ability to diagnose delivery issues objectively and drive recovery actions across cross-functional teams.

- Strong stakeholder management with PMs, Delivery Directors, Practice Leads, Finance, Sales and client-facing teams.

- Strong communication skills for executive status, escalation, recovery plans and client confidence narratives.

Preferred Experience

- PMP, PMI-ACP, PRINCE2 or equivalent project governance certification.

- Experience in red-project recovery, service transition, managed services or application support governance.

- Experience using Power BI, PPMS/project tools, Microsoft 365 and AI-assisted status or RAID workflows.

Tools and Platforms

- Microsoft 365: Teams, SharePoint, Lists, Planner, Forms and PowerPoint

- Excel and Power BI for reporting and analysis

- PPMS or equivalent project reporting platform, where applicable

- ChatGPT Enterprise for controlled productivity acceleration and analysis support

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.