Program Analyst

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org VPU Context: The World Bank Group’s (WBG) Ethics and Internal Justice Services Vice Presidency (EIJ) brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict. EIJ’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards. EIJ provides an integrated, empathetic and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission. EIJ’s work covers each of the five WBG institutions. https://www.worldbank.org/en/about/unit/ethics-and-internal-justice-services Unit Context: Under the Ethics Advice Early Interventions Department, the Anti-Harassment and Anti-Discrimination Unit (AHAD) addresses reports of harassment, sexual harassment, exploitation and abuse and discrimination based on race and other identity characteristics and provides guidance to management on preventing and addressing such behaviors. AHAD is seeking to recruit a Program Analyst to conduct data analysis and support case management, who will report to the Manager, AHAD. Duties and accountabilities: • Perform statistical and qualitative analysis and compilation of data by retrieving information from the Case Management System (CMS) for weekly, monthly, and annual reports as well as ad hoc reporting and queries. Create customized reports including visual charts, graphs, and analytical data for insertion into reports, including to monitor AHAD KPIs. • Conduct confidentiality-sensitive analysis of discrimination-claim data (AHAD/CMS and relevant HR context where appropriate) to identify trends, recurring allegation patterns, and potential systemic issues, and synthesize findings into actionable insights. • Serve as back up to receive requests for consultations and/or allegations of harassment, sexual harassment, exploitation and abuse or discrimination based on race or other identity characteristics; liaise with the EIJ Navigator and clients; establish priorities and coordinate the assignment of cases. • Administer the CMS by inputting, maintaining, and updating information for cases received. • Prepares written summaries of consultations, identifying the different categories of issues, parties and other relevant information, as needed. • Assist in adapting, updating and distributing outreach and information material relevant to the AHAD work program.