TikTok Shop - Product Manager, Aftersales

About Us E-commerce's Governance and Experience at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for TikTok Shopping in North America regions.

Responsibilities: • Be responsible for product roadmap and product strategy design and providing TikTok users with great shopping experience and product solution. • Be responsible for daily team management and cooperation with key stakeholders.

Minimum Qualifications • Bachelor's degree or above. • 3+ years work experience in customer products. • Experience as a product manager or product developer. • Excellent communication skills, data driven ability, and be able to flexibly adjust strategies in complex situations. • Collaborate with cross function teams to define business strategy and product roadmap; provide localized shopping experience.

Preferred Qualifications • Have a good understanding of e-commerce platforms, business and customers, and the ability to understand the new business models.