Customer Verification Administrator

Job Purpose As a Customer Verification Administrator, you'll be responsible for researching and publishing data via Open Source to create a rounded view of individual customer’s background to support regular reviews of business relationships. You will be responsible for ensuring that your report provides relevant data to ensure that the Customer Verification Analysts can then build a quality risk assessment based on Safer Gambling, Affordability and Money Laundering risk factors.    You’ll also be responsible for reviewing and processing reinstatement requests from customers while being aligned with internal processes and regulatory requirements.   Main Accountabilities & Responsibilities: The impact of your role is significant, as it directly influences the efficient execution of our Safer Gambling & Player Protection strategy. Your responsibilities will include but not exhaustive of:   Research and publish detailed OSINT information along with reports from 3rd party suppliers as needed for the Customer Verification Team Lead, Customer Verification Team Analysts and stakehol Ensure OSINT information is published in a timely, detailed, accurate and thorough manner Support the Customer Verification Team Lead and Customer Verification Analysts in matters relating to safer gambling, affordability and anti-money laundering. Utilise OSINT and 3rd party platforms to analyse individual customer background to support regular management review of business relationships. Identify customers whose OSINT information combined with player data may give rise to problem gambling, affordability or money laundering concerns. Liaise and consult with the Customer Verification Team Leads and Customer Verification Analysts regarding individual cases and higher risk customers. Consult and liaise with colleagues to ensure best practice across the team. Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers. Review and process in a timely and accurate manner reinstatement requests from customers.  Review customer information and escalate any identified risks where appropriate. Ensure the timely application of barrings and exclusions identified through the SENSE and BISES platform. Review for accuracy and escalate any discrepancies to different stakeholders where appropriate. Keep up to date with relevant legislations and requirements within the gambling industry.   What’s needed for success – Experience & Qualifications: Able to effectively manage time in a high caseload environment, prioritise accordingly and deliver in a timely manne Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability. Show accuracy and attention to detail. Have good analytical skills with an aptitude for investigation. Ability to show initiative, ingenuity and an inquisitive nature, with good perception and awareness for recognising and identifying red flags or promising lines of investigation. Have excellent communication and interpersonal skills. A good working knowledge of OSINT tools available. Strong proficiency in Microsoft Office Suite. Understanding of the gaming industry is desirable.