Supervisor, Patient Access Svcs-ED

Job Summary

The ED Supervisor of Patient Registration is responsible for demonstrated customer service excellence, serves as an instructor/mentor to ED Registration / PBX staff, understands and demonstrates independence in day to day Registration / PBX operations, provides Managers with recommendations for PAs and progressive discipline. In this role, the Supervisor is responsible for department activities during the shift, including employee performance and filling in position due to call outs.

Licensure and Certification:

• N/A

Education:

• High School graduate or equivalent

Experience:

• Minimum two (2) years’ experience in Patient Registration, preferably in the ED

Knowledge and Skills:

• Computer literate.
• Ability to effectively supervise the activities and personnel within the department
• Ability to consistently apply hospital policies and procedure appropriately.
• Provide outstanding customer service;
• Exercise sound judgment, especially in an emergency situation;
• Prioritize workload and meet deadlines
• Work cooperatively as a team member
• Exhibit strong oral and written communications skills