Multinational Client Service Specialist, Casualty

Multinational Client Service Specialist Hong Kong The Multinational Client Service Specialist will become an expert in the field of Multinational Insurance

Duties include the end-to-end servicing of multinational insurance placements, both locally and internationally placed

The Multinational Client Service Specialist for the Multinational team primary responsibility to handle renewals and new programs and associated endorsements on behalf of underwriters as well as other services that support the underwriting process for assigned geographic areas/product line of his/her team

What you’ll be DOING What will your essential

include

Coordinating with Network partners and local branch from various countries to ensure timely implementation of our insurance programs, i.e. ensure related data is complete and accurate to instruct local policy details Proactively engage with Underwriters to ensure an efficient transfer of key information in order to instruct and manage our placements around the world Address requests originating from client/broker immediately and refer to Underwriters Maintain expert level knowledge of systems and processes and keep abreast of new guidelines Keep track of implementation progress and liaise with local staff to resolve queries Handling of policy wording and endorsements including triaging, segmentation, calculations, preparing Endorsement document and follow up with brokers/cedants Collaboration with offshore team on queries and issues to ensure data quality and accountable for correct financial bookings in processing systems by support teams Support Credit Control team in premium collection, account reconciliation and chasing Diligently follow-up on outstanding items and documentation with brokers, network partners and shared services Involvement in team meeting, knowledge sharing and issue resolution Ensure data quality accuracy ratios at the defined level/metrics Coordinate and contribute to external and internal branch audits Support Team Leader on other operational matters, such as – participating in Projects or UATs, implementing new processes or new guidelines You will report to the Middle Office Team Lead, Singapore

BRING We’re looking for someone who has these abilities and skills: At least diploma and/or hold relevant insurance certification or is studying to achieve their certification Related insurance experience will be an advantage

Candidates without experience with interest in insurance will also be considered Able to communicate effectively, provide guidance and seek input from internal and external stakeholders in a fast paced environment

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave

Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity

AXA XL is an

Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive

and personalized, inclusive

that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see axaxl.com/sustainability.