Customer Care Specialist

Position: Customer care specialist

Location: SAN ANTONIO TX 78205

Duration: 6+months

Excellent written and verbal communication skills, ability to present complex data/credit issues to management

Focus on client and service mindset with a commitment to a high level of customer service

Ability to observe the need for changes/improvements in the processes

Ability to communicate clearly and concisely at all levels of the business

Must work with the highest level of trust, integrity, honesty and confidentiality

Ability to manage workload independently

Functional / Technical:

Good Computer Proficiency

Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills

Ability to learn new applications/software systems effectively and efficiently

Work Experience:

High School diploma or GED

Minimum 1 year of customer service experience, helpdesk highly preferred

Experience troubleshooting processing issues

Must be able to pass a background and drug screen