CRM Specialist/ Product Owner

We are seeking a highly motivated and experienced Customer Relationship Management (CRM) Lead to play a crucial role in creating and managing our customer engagement and sales strategies within Bunzl Canada. The CRM Lead will be responsible for tying our 5 lines of business together with a single sales process in CRM, which is a key enabler to our strategic initiatives. The CRM Specialist will be responsible for gathering requirements, shaping the future state, collaborating with the technical team, ensuring the successful implementation of a new CRM system, providing user training, and creating insightful dashboards and views as the use of CRM evolves. They will become the company's Subject Matter Expert (SME) on CRM.