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Job Description
- Maintain and improve quality metrics and risk profiling frameworks for Channel enforcements, ensuring consistency in reporting and socialization across stakeholders.
- Manage and drive RCA processes for both human and automated actions, identifying trends in new abuse vectors that fall outside standard Trust & Safety (TnS) policies. Design and implement label-based quality experiments for detection enablement; perform estimation of Precision/Recall and summarize findings to inform policy and detection strategy.
- Monitor the quality-vs-cost trade off between various workforce tiers, providing data-driven recommendations for resource allocation.
- Build and maintain automated data pipelines and reporting dashboards that provide vendor-level and agent-level insights to Global Vendor Operations (GVO) for performance management.
- Partner with YouTube Data Science, Scaled Abuse, and GVO teams to support the launch of metrics infrastructure and resolve technical issues.