Housing Operations Manager

We are seeking an experienced Housing Operations Manager to partner closely with the Director of Housing in leading a high‑performing team responsible for the full lifecycle of corporate and housing at Essex Property Trust. This leader will drive program excellence, ensure regulatory compliance, elevate operational efficiency, and serve as the technical and operational backbone of the function—elevating reporting, data integrity, and process efficiency across the program.

WHAT YOU WILL DO: 

• Oversee corporate and employee housing operations, ensuring full compliance with all federal, state, and local regulations.

• Ensure data accuracy across systems (Yardi and internal tools); identify and resolve discrepancies and maintain audit‑ready records.

• Design and improve operational workflows, department forms, and reporting processes to increase efficiency and scalability.

• Monitor program performance, identify trends, and deliver data‑driven insights and recommendations to leadership.

• Build and maintain strong relationships with community partners and internal stakeholders to support operational success.

• Lead, inspire, and support a team of direct reports, providing clear direction, coaching, and daily oversight.

• Partner with property operations teams to resolve resident concerns with empathy, urgency, and professionalism.

• Develop and implement policies and procedures that promote consistency, efficiency, and compliance.

• Stay informed on evolving housing laws, requirements, and best practices to ensure proactive compliance.

• Identify areas of risk or opportunity using data and escalate trends with clear, actionable recommendations.

• Support ongoing departmental initiatives, system enhancements, and ad hoc analytical projects as needed.

• Lead training and development efforts to strengthen team capability, with an emphasis on process discipline and data‑driven decision making.

• Embody all Essex Values: act with integrity, care about what matters, lead at every level, do right with urgency, and seek fairness in all interactions.

WHAT YOU WILL NEED: 

WHAT THE JOB REQUIRES: 

• Ability to thrive in a fast‑paced setting, manage multiple priorities, and adapt to shifting deadlines and business needs.

• Ability to work Mondays through Fridays in-person office out of our Fremont or Irvine office.

• Ability to sit or stand for extended periods with minimal physical exertion required.

• No travel required; work is primarily office-based.

WHAT YOU WILL BRING TO THE TABLE: 

• Proven ability to mentor and coach team members while modeling Essex values and leadership behaviors.

• Ability to interpret and analyze complex documents, evaluate multiple solution pathways, and apply strong quantitative and analytical thinking.

• Strong written communication skills, with the ability to prepare high‑level executive reports, operational documentation, and polished correspondence.

• Strong interpersonal skills, with the ability to communicate effectively, resolve sensitive issues, and present complex topics to a variety of audiences.

• Demonstrated decision-making skills grounded in a strong understanding of company policies, procedures, and business objectives, with accountability for meeting deadlines and achieving results.

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