Job Title: Senior Project Facilitator​

Department: TCI

Reporting to: VP Information Technology

Date: October 2025

Position Status: Existing

FLSA Status: Exempt 

Job Summary:

The Senior Project Facilitator ensures a positive customer experience and successful project delivery—on time and within budget. This role coordinates projects from initial customer request through installation, documentation, and final invoicing. The Senior Project Facilitator manages internal teams, maintains project documentation, monitors schedules and budgets, and serves as the primary point of contact for customers to ensure clarity, alignment, and satisfaction throughout the project lifecycle.

Minimum Qualifications:

Education

Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred). 

Equivalent combination of education and relevant experience may be considered in lieu of a degree.

Experience

Minimum 7-10 years of proven experience in project facilitation, coordination, or management.

Strong organizational and time-management skills with attention to detail.

Ability to manage multiple projects simultaneously and prioritize effectively.

Excellent communication and interpersonal skills for interacting with clients, technicians, and internal teams.

Familiarity with project management tools and systems (e.g., Service Ledger, SharePoint) and MS Office applications.

Technical knowledge or experience in installations such as low-voltage cabling, sound systems, cameras, timers, and drive-thru communication systems is a plus.

Ability to lead, motivate, and provide feedback to team members.

Customer-focused mindset with a commitment to delivering a positive experience.

Licensure, Certification, and/or Registration

IT Certifications are a plus

Other

Job Duties

Essential Responsibilities

% of Time

• Receive and document new installation requests and customer/site information.
• Add new sites to the open project list and send welcome packages with questionnaires and preferred installation dates.
• Track project progress, maintain regular customer communication, and confirm site readiness.
• Schedule installations (minimum 3 days in advance) and add to dispatch board.
• Facilitate daily project meetings to share updates and align departments.
• Provide installation crews with necessary documentation and instructions.
• Document scope changes and obtain written customer approval for additional charges.
• Verify completed work, update project notes, collect photos/documentation, and confirm revisit needs.
• Manage invoicing for completed projects and separate invoicing for change orders.
• Apply project management processes, including initiation, planning, execution, monitoring, and closure.
• Maintain accurate physical and digital documentation, including work orders, project notes, and SharePoint updates.
• Support recruitment and onboarding of skilled technicians as needed.
• Utilize tools like Outlook reminders to track tasks, calls, and deadlines

95% 

Other duties may be assigned as dictated by the needs of the business.

 5%

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?   Yes  X No

Enter the number of direct reports and their position titles: N/A

PHYSICAL REQUIREMENTS: 

HAZARDS:

• Proximity to moving mechanical parts
• Housekeeping and/or cleaning agents
• Electrical Current
• Toxic or caustic chemicals
• Flammable, explosive gases

SKILL REQUIREMENTS:

Required

• Drive motor vehicle
• Hearing
• Speaking
• Keyboarding
• Writing
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

• Verbal communication (including telephone)
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information

Working Conditions:

• Sitting for extended periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.

• Indoors, climate controlled, moderate

stress with occasional periods of high

stress.