About The Role

Summary

Work collaboratively with the Commercial Credit Card Support Team to support the Commercial Card products

Be accountable for the review and processing of credit card applications and creation of accounts within the credit card system, while managing application workflow to meet established service level agreements (SLAs) on a daily basis

Provide high‑quality customer support to Commercial customers, as well as Division personnel, in alignment with the organization’s Customer Experience (CX) vision

This role, within the Customer Experience department, requires a strong passion for delivering exceptional customer experiences and the ability to influence others to adopt a customer‑focused mindset

The position partners closely with employees across the organization to drive new customer acquisition and strengthen engagement with existing customers

This is a Corporate position located in Billings, MT

The entry rate for this position is $26.63 + /hour (calculated for Billings, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

Credit Application Processing - Responsible for reviewing and processing commercial credit card applications and credit line increase requests ensuring all information is complete and accurate in compliance with established policies and procedures
Responsible for inputting new commercial credit card accounts into our processing system.
Customer Support - Provide friendly, professional, prompt, efficient, and accurate service to commercial card customers and Division personnel
Respond to and resolve inquiries from customers, Division personnel, and call center staff related to commercial credit card accounts
Deliver supplemental support and education to promote self service within the online credit card portal, responding to inquiries received via phone and email
Manage incoming customer correspondence, mail, the department’s support inbox, and communications from the processor, completing requested maintenance and responding to appropriate parties in a timely manner.
Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	High School Diploma / GED

Experience

Required/Preferred	Experience Level	Description
Required	3 years	Minimum work experience in the banking industry.
Required	3 years	Minimum call center customer service experience.
Preferred	Advanced / Specialized Knowledge	Commercial/small business credit cards.
Preferred	Advanced / Specialized Knowledge	Banking operation functions, systems, policies and procedures.
Preferred	Knowledge Of	Commercial banking products.
Preferred	Knowledge Of	Applicable laws and regulations.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision.
Ability to learn other computer programs and systems in a timely fashion.
Ability to serve as a backup for other staff members in a mutually supportive team work environment.
Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Minimal noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body

Sedentary work involves sitting most of the time

Jobs a

Corporate Commercial Card Support Specialist

Job Description

See Your Match Score

More jobs at glacierbancorp

More jobs at glacierbancorp