EFT Specialist (Electronic Funds Transfer / Mobile Banking)
Job Description
Consider joining the Payment Services Team! Seeking 2-3 years' minimum experience processing and solving issues with ACH and Wires + past experience trouble shooting online banking features and services. This is a back-office operations position where you will handling mobile banking issues, ACH, and Wires for our external members (customers) and internal stakeholders.
Hours: Monday - Friday 8:30 - 5:00 OR 9:30 - 6:00
Title: EFT Specialist
Reports To: Payment Services Manager
Full Time Non-Exempt (Hourly)
Target hiring pay range: $18.98 - $23.73 per hour
The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.
We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.
Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”
The EFT Specialist focuses on facilitating and managing electronic payments and resolving related member issues and concerns. They are responsible for receiving and responding to ACH and Wire inquiries via phone calls and member walk-ins, processing and verifying incoming and outgoing electronic transactions, and posting ACH debit and credit exceptions.
Duties and Responsibilities:
- Adhere to and deliver on APCU Center Parc’s core values:
- Serve Exceptionally
- Commit to Better
- Find the Fun
- Invest in Integrity
- Follow the Numbers
- Go Forth and Conquer
- Protect with Passion
- Receive and resolve ACH and Wire phone calls and walk-ins
- Process and verify incoming and outgoing wires as needed
- Verify outgoing ACH and Wire Transfer entries
- As required, post ACH debit and credit exceptions; ensure that proper processes and procedures are followed and immediately advise the manager if there are issues or concerns.
- Examine Wire and ACH forms for completeness and accuracy.
- Maintain department wire log.
- Demonstrate attention to detail and be alert for any suspicious or fraudulent activity; follow established processes and procedures when suspicious or fraudulent activity is a concern.
- Assist and work as a team player with other team members in the eServices Department to ensure that all work is processed in a timely manner.
- As needed or required, facilitate the ability for the member to speak with other internal business partners for resolution of inquiries and concerns that cannot be resolved by the EFT Specialist.
- Whenever possible, recommend and position credit union products and services that meet the members’ needs
- Maintain up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.
- As required, utilize product knowledge, customer service skills, and consultative sales skills to overcome member skepticism or member objections when a recommended product or service is genuinely in the best interest of the member.
- Effectively use written and oral communication skills and emotional intelligence to engage members in dialogue needed to guide members in difficult circumstances and situations.
- Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
- Ability to work independently and exhibit good decision-making skills within a level of established empowerment.
- Other duties as assigned.
- Exhibit good organizational skills and attention to detail.
Supervisory Responsibilities: No direct reports. If serving in a designated lead role, may manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED Education and/or Experience:
- An Associate degree in Business, Business Administration, or related field of study; 1-year additional relative work experience or 2 years’ college course equivalent in lieu of degree
- 2 years of related work experience in banking, financial service, or credit unions
- 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software
PREFFERED Education and/or Experience:
- A bachelor’s degree in business management, Business Administration, or related field of study
- 2 years specific work experience processing ACH and wire transfers in a financial services organization
- Experience working with Symitar
Physical Job Requirements:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 20 pounds.
Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.