Customer Service Representative - MEX

PURPOSE   The Customer Service Representative maintains agent boards by making sure all shipments are dispatched and ensure all pickups from the previous day were picked up and finalized. This role also answers any questions and/or handle issues for shipments in distress.   ESSENTIAL DUTIES & RESPONSIBILITIES   Dispatch all shipments booked in the system on the specific day pickup is needed Assist agents or customer with questions or any issues regarding the status of LTL shipments Call the carriers to confirm load information to finalize the shipment in Command Center Advise agents via email on authorization for accessorial or additional services required from the carrier Be available for any questions that the customer may have in the agent’s absence during normal business hours Answer calls as they come in and either assist or properly direct the person to the correct department Collect proofs of delivery (PODs) for specific customer invoices if needed Other duties as assigned   REQUIRED KNOWLEDGE/SKILLS/ABILITIES High School diploma or GED required Proficiency in the Microsoft Office platform required 1-2 years of experience in logistics or transportation industry and/or customer service background   QUALIFICATIONS:   Associate’s or bachelor’s degree preferred Combination of education and years of experience will be considered in lieu of degree Ability to work well with others Excellent written and verbal communication skills Experience working in a deadline driven/fast paced environment preferred Ability to multi-task The ability to use a phone, computer, printer, and copier is required The ability to use the internet and various web browser software is required   PHYSICAL DEMANDS & WORK ENVIRONMENT Work Environment:  Job is performed in a general office environment.    Physical Requirements NP          Not Present O             Occasional (Up to 25% of time) F              Frequent (26%-74% of time) C             Constant (75% or more of time)