Program Officer, Knowledge Management and AI Enablement
Job Description
The Foundation
We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.
The Team
The Communications Division, led by the Chief Communications Officer, oversees the foundation’s global communications strategy. The division brings together internal and external communications to advance the foundation’s mission to create a more equitable world.The Insights & Analytics Team helps colleagues within the Gates Foundation and our key external partners understand public discourse and sentiment on the issues that we work on. We use a variety of research methods and tools to understand what audiences care about, how they consume information, and what they think about issues from malaria eradication, to Artificial Intelligence, to charitable giving. The team includes experts in digital media analysis, information disorder, campaign evaluation, and public opinion; with team members based in the US, UK and Kenya.
Your Role
The Program Officer, Knowledge Management and AI Enablement is responsible for stewarding diverse data assets and translating complex information into structures and systems that can be leveraged by developing AI systems across the Communications Division. Reporting into the Deputy Director, Insights & Analytics, this role combines technical architecture, applied AI expertise, and change leadership to ensure the AI tools built and used by colleagues are built on robust data architecture.
You will:
Serve as a data and knowledge steward, ensuring key data assets are organized, governed, and accessible for analysis and learning.
Act as a bridge between data, analysis, and communications, translating complex findings into clear and usable formats.
Demonstrate frontier AI fluency, particularly in how data must be structured, organized and maintained, so as to make best use of developing AI knowledge systems.
*This is a limited-term position that will go until the end of December 2027. Relocation will not be provided.
What You'll Do
Design and build data infrastructure to support the development and use of advanced AI tools, including data pipelines, governance, and documentation.
Enable AI readiness across data, processes, and organizational culture to support sustained adoption.
Work with diverse data types—including communications data such as media monitoring (social and traditional), public opinion research, and network analysis—across qualitative and quantitative formats.
Oversee cataloging, coding, tagging, and organizing data to ensure it is usable for AI-enabled analysis and reporting.
Prepare data for analysis and reporting, supporting analytical investigations and synthesis across teams.
Apply quantitative analytical tools and methods to support evaluation, learning, and insight generation.
Use contemporary AI tools at a sophisticated user level to support data analysis, synthesis, and knowledge management workflows.
Identify high-value opportunities for AI to improve communications and programmatic work and surface barriers to adoption.
Develop or oversee the development of bespoke AI tools and applications tailored to communications and influence-related use cases.
Evaluate emerging AI tools and platforms for applicability, scalability, and responsible use across the division.
Partner closely with leadership to translate identified impediments to AI adoption into actionable decisions and investments.
This role includes up to 20% domestic/international travel.
Your Experience
Bachelor’s degree required; advanced degree in information science, data science, social science, public policy, or a related field preferred.
5+ years of experience in knowledge management, data analysis, research, evaluation, or a related role.
Demonstrated experience working with multiple data types, including qualitative and quantitative datasets.
Experience organizing, tagging, and managing data for analysis, reporting, and long-term reuse.
Experience developing data visualizations using common visualization tools or platforms.
Working knowledge of quantitative analytical software and methods.
Fluency with contemporary AI tools for data analysis and sensemaking (sophisticated user level; not developer).
Strong analytical, synthesis, and communication skills, with the ability to tailor outputs to varied audiences.
*Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (eg: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.).
The salary range for this role is $143,000 to $214,400 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $157,300 to $235,900 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.
Hiring Requirements
As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.
Candidate Accommodations
We’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process—such as an ASL interpreter, alternative interview format, or physical accessibility support—we’re happy to help. Please contact [email protected] with the position number and a brief description of your accommodation needs. Requests will be handled confidentially.
Inclusion Statement
We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.
All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.