Field Application Specialist | Clinical Chemistry/Haematology

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. This role provides post-sales technical expertise during the installation, implementation and maintenance of company products, and may be involved in implementing detailed customer installation requirements. Key purpose of the role is to ensure that client’s needs have been met and that the product/solution is fully functioning according to specification and provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

As a member of our Service and Support Community / Field Applications Specialists team, you will be primarily responsible for providing technical support and expertise to existing and potential customers across NSW & ACT, but also occasionally nationally.

In this Sydney based full time permanent position, you will be using your previous experience and training to install, train and provide troubleshooting assistance for Roche instrumentation, software and reagent systems, in hospitals, private pathology and medical research laboratories.

Who you are

You are someone who wants to influence your own development, is passionate about making a difference and comfortable with a constant changing environment. You are looking for a company where you have the opportunity to pursue your interests across the functions and geographies, and where a job title is not considered the final destination of who you are, but the starting point.

You will ideally possess a relevant degree / diploma in Science / Laboratory Science plus minimum 3 years’ experience within a Clinical Chemistry/ Hematology Laboratory. You will have demonstrable ability to diagnose applications and operational issues on analytical systems and to successfully resolve issues in a timely manner.

You will have excellent communication skills with the ability to present to groups. Also required is an ability to work independently or as part of a team, and exceptional planning and organizational skills.

Your strong computer literacy with a working knowledge of MS Office, experience in Laboratory workflow assessment / LIS with desirable experience in Digital Imaging and superior customer service skills are pivotal to the success of Roche, therefore we expect our new team member to be customer focused, self motivated and enjoy working in a team environment.

A valid driver’s license is essential.

In return, you will be provided with a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market leading organisation, and a competitive remuneration package.

This role is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.