Performance Excellence Manager - East Region

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Performance Excellence Manager plays a critical leadership role in driving frontline performance across U.S. Bank’s retail network. This role leads the regional execution of performance strategies that improve sales productivity and improve frontline effectiveness across branches and small business banking teams.

Leading a team of Performance Excellence Specialists, the Performance Excellence Manager partners closely with Market Leaders, Regional Executives, and enterprise partners to translate strategy into consistent field execution. The role is accountable for delivering measurable business outcomes through behavior change, leadership coaching, and data-driven performance management.  This position offers an opportunity to directly influence frontline effectiveness and partner with senior leaders to drive enterprise priorities.

Performance Excellence Specialists partner directly with Market Leaders, District Managers, and branch teams to improve sales and behavior outcomes by reinforcing leadership routines, coaching, and execution consistency in the field. They provide real-time field insights, identify performance gaps, and help leaders build the capabilities required for sustained success.

Key Responsibilities

Regional Performance Leadership

·         Owns identification of performance gaps and opportunities across assigned markets using Scorecard, field insights, and leadership input

·         Drives targeted performance improvement strategies that accelerate sales productivity and client outcomes

·         Consistent execution of leadership routines, coaching practices, and client engagement standards across markets

·         Monitors adoption and sustainability of new behaviors, processes, and tools, ensuring lasting impact

Team Leadership & Capability Development

·         Leads, coaches, and develops a high-performing team of 6-10 Performance Excellence Specialists

·         Establishes clear goals, performance metrics, and accountability routines to ensure sustained team impact

·         Builds organizational capability by developing specialists who translate analytics into actionable recommendations and execution plans

Performance Analytics & Continuous Improvement

·         Leverages data and analytics to identify trends, assess effectiveness of initiatives, and inform strategic decision-making

·         Measures and reports on the impact of performance excellence initiatives, linking activities to business outcomes

·         Drives a culture of continuous improvement, ensuring learnings are captured, scaled, and embedded across the organization

Qualifications and experience

·         Bachelor’s degree or equivalent work experience

·         7–10 years of experience in retail banking leadership, performance management, or continuous improvement

·         Demonstrated experience leading teams and driving measurable business results in a field or multi-unit environment

·         Demonstrated ability to influence senior leaders and drive change in a complex, matrixed organization

·         Experience using data and analytics to diagnose performance gaps and inform strategic decisions

·         Proven track record of improving sales productivity and revenue performance in a retail or distributed environment

Location Expectations 
This role requires working from a U.S. Bank location three (3) or more days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.