Health Club Manager

As a Health Club Manager, you will be the welcoming face to members at Soho Health Club, ensuring that members and guests receive an exceptional experience from the moment they arrive. You’ll oversee bookings for services, coordinate with the operational teams, and ensure seamless service delivery across both departments. As well as being the first point of call for all outsourced instructors and talent.

Key Accountabilities:

• Leading the Health Club teams to deliver an exceptional wellness experience, ensuring members and guests feel valued and their expectations are exceeded.
• Supporting the team through training, motivation and the implementation of initiatives to achieve high service standards and meet operational targets.
• Collaborating with the Housekeeping team to align that the Health Club day to day is kept to the hygiene standards expected across our clubs globally
• Taking the lead on all Soho Health Club day to day tasks, scheduling the team and ensuring any relevant additional tasks are taken care of to support the operation.
• Working closely with the Senior management to maintain budgetary oversight, operational efficiency, and financial planning.
• Upholding and encouraging Soho House’s ethos, the “Soho Ways,” in daily interactions, team management and operational decisions.
• Fostering cross-departmental collaboration to ensure seamless transitions and referrals between events, fitness and other club services for a holistic guest experience.
• Oversee the continuous upkeep of retail spaces, working to grow revenues with the correct brand collaborations that align with Soho Health Club.
• Continuously upsell Food & beverage, retail and services to members.
• Contribute and drive the overall budget of the Health club
• Manage reservations, check-ins and enquiries, supporting both PT and fitness sessions.
• Maintain immaculate standards across reception, gym and wellness areas.
• Support instructors, external trainers and attendants to ensure a seamless member journey.

Challenges / Priorities:

1. Using a fresh pair of eyes – look at the offering and propose some changes that could be made in line with Soho Health Club ethos to elevate member experience

 

1. Freshen up and add to our class programming

 

1. Elevate and own the F&B offering in the gym to drive revenue

 

1. Work with the events team to really own all wellness events programming

 

1. Work on what events outside of the house could open up opportunity to the membership base – marathons, Hyrox, run clubs etc.

 

Experience Required:

To excel in this role, you should be a confident, proactive leader with a passion for customer service and the wellness industry.

Specific qualities and qualifications include:

• Experience:
• 1–2 years in a similar position.
• Experience delivering luxury customer experience.
• Worked in a similar facility previously.

 

• Anticipate member needs and offer elevated touches, including refreshments, towels and personalisation.
• Capture and share guest feedback for service improvement and personalisation