Audio Visual Technician

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented A/V Technician to join our Desktop Support team in Newport Beach, CA.

How you will help us move forward:

• Works directly with business customers to deliver enterprise quality support services in audio visual collaboration spaces and technologies
• Provides technical expertise and training and support to all support staff
• Identify potential system problems and develop solutions/repairs. Perform maintenance and repair tasks on all video conferencing equipment
• Collaborate with information security, application and support teams in resolving video and audio technology issues
• Troubleshoots audio visual based products internal to Pacific Life and maintains quality level support and services around these products (Microsoft Surface Hubs, Meeting Services, etc.)
• Assists with large scale video conference projects while also integrating them with complex network computing environments
• Assists in the development with implementation schedules, test plans, and orchestrates training programs
• Assists in the installation, configuration, testing of equipment and software; SOWs, SLAs, KPIs, policies and procedures, etc. for area of responsibility
• Communicates complex details in a way that people can understand while collaborating with people at all levels in the organization and ensuring all stakeholders are in the loop
• Able to lead the QA and testing of large A/V projects with minimal supervision and must be able to work independently and prioritize work based on business need
• Remain up to date on current and evolving conference room audio visual technologies with the expectation of obtaining and keeping certifications current.

Qualifications:

• BS in technology related field or equivalent experience
• 5 years of experience in implementing, and supporting audio and video technologies
• 5 years of experience supporting audio visual solutions and products
• 5 years of experience in a technology environment support leveraging networks, voice, data, and video tools. 
• Effective communicator with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences.
• Superior customer service mindset and solution delivery focus
• Ability to build consensus in a team of highly skilled technical individuals and drive results
• Independent and able to handle multiple and sometimes conflicting priorities
• Thorough understanding of audio visual and conferencing technologies throughout the entire OSI model (physical up to application layer)

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$45.00 - $55.00

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.