Customer Success Representative (Brilliant Harvest)
Job Description
About the Role
If you've worked in a B2B2C environment — selling to a business that serves its own customers — and you know that a signed deal doesn't mean adoption, this role is for you.
At Brilliant Harvest, our customers are equipment dealerships. Their customers are farmers and construction equipment operators. Your job isn't just to make the dealership happy — it's to help the people inside the dealership become the ones who drive our platform forward.
The goal is for dealers to not need you. You get in, build champions, create the habits and tools they need to run with it. This position is perfect for those who find greater fulfillment in empowering others to succeed independently than in being the primary point of contact.
About the Role
If you've worked in a B2B2C environment — selling to a business that serves its own customers — and you know that a signed deal doesn't mean adoption, this role is for you.
At Brilliant Harvest, our customers are equipment dealerships. Their customers are farmers and construction equipment operators. Your job isn't just to make the dealership happy — it's to help the people inside the dealership become the ones who drive our platform forward.
The goal is for dealers to not need you. You get in, build champions, create the habits and tools they need to run with it. This position is perfect for those who find greater fulfillment in empowering others to succeed independently than in being the primary point of contact.