Customer Success Manager, SEA

As we continue to scale our activities in the SEA market, we are looking for a Customer Success Manager based in Indonesia. This role focuses on building our portfolio in the region by up-selling and cross-selling our solutions to our portfolio advertisers.

The ideal candidate should have a client-centric mindset, is a teamplayer, and able to work cross-regional in a distributed work environment! They'll be the founding member of the market so there'll be a lot of room for opportunities as our presence in the region grows. 

1. Client management: Foster strong relationships with clients, ensuring their satisfaction and success while addressing their unique needs in the SEA region.
   1. Manage day-to-day client interactions, providing excellent customer service tailored to the cultural nuances of Indonesia.
   2. Act as a trusted advisor, helping clients navigate challenges related to attribution, OEM advertising, and other industry-specific areas.
2. Brand awareness: Increase the visibility and recognition of AVOW in the region.
   1. Actively participate in industry events, conferences, and networking opportunities to represent and promote AVOW's brand.
   2. Develop and execute local marketing strategies in collaboration with the marketing team to boost brand awareness.
3. Technical expertise: Leverage technical knowledge to support clients and manage responsibilities independently, ensuring seamless operations despite time zone differences with the rest of the team..
   1. Take ownership of client projects and initiatives, working autonomously to deliver results in a timely manner.
   2. Collaborate effectively with the Sales team and other internal departments, ensuring alignment and consistency in client communications and strategies.

• Industry expertise: Strong background in mobile marketing platforms (MMPs), with knowledge of attribution models and OEM advertising strategies and approximately 3 years of experience in the industry.

• Technical and language acumen: Ability to understand and troubleshoot technical aspects of digital advertising, providing valuable insights and solutions to clients, fluency in English (Bahasa would be a big plus).

• Dependability and proactiveness: Reliable and responsible, able to manage tasks and client interactions with minimal supervision, demonstrates a proactive approach to identifying and addressing client needs and market opportunities.

• Brand advocacy: Passionate about representing and promoting the AVOW brand, actively contributing to its growth and presence in the region.

Two notes before you apply: 

1. We know that individuals who identify as women, trans, or non-binary tend to hesitate to apply for a role unless they meet almost all the requirements. If that resonates with you, we want to be clear: we're more interested in your potential than your ability to tick every box. Apply anyway.

2. On compensation — at AVOW, pay is structured around a clear grade and level framework, with decisions based on objective criteria: your experience, qualifications, scope of responsibility, and role-specific requirements. We're transparent about how we make these decisions and will be discussing the details from our very first engagement.

1. Initial Contact – Short intro call with Talent Acquisition (Selin)

2. Hiring Manager Call – Conversation with the leads

3. Case Study – Problem-solving presentation with key stakeholders

4. Final Interview – Conversation with functional leader

5. Offer – Welcome to AVOW! 

• Experienced, innovative, diverse team
• Learning & Development budget ✨ 
• Sabbatical policy