Supervisor, NOC

The NOC Supervisor will oversee NOC agents during an assigned shift to ensure consistent 24/7/365 monitoring, ticket handling, escalation, and customer support coverage. The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other appropriate teams. This position requires strong networking knowledge, sound troubleshooting skills, and the ability to lead calmly and effectively during service-impacting events. Success in this role requires clear communication, attention to detail, strong inter-shift coordination, and a commitment to maintaining operational standards across all NOC coverage periods.