Job Description
Job Summary
Customer Service Representative
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
The role is based in Warsaw, Poland. (hybrid role). We also welcome candidates from the broader Warsaw region with relevant experience. Be part of a motivated, customer-focused, and solution-oriented team where together we can achieve excellence and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Act as the primary point of contact for customers across Eastern European markets, ensuring a seamless customer experience
- Manage the full Order-to-Cash (OTC) process, from order entry through invoicing and after-sales support
- Ensure accurate and timely order processing, delivery coordination, and issue resolution
- Collaborate with Planning, Operations, and Sales to align on capacity, availability, and customer expectations
- Monitor and drive performance against key service KPIs, ensuring high-quality and reliable delivery
- Identify and resolve root causes of issues, contributing to continuous improvement initiatives
- Maintain compliance with export, documentation, and regulatory requirements
- Support process standardization, harmonization, and documentation across the region
- Contribute to a scalable and efficient customer service model aligned with business growth
What Makes You the Right Fit
- Bachelor’s degree in Supply Chain, Business Administration, or a related field
- 3+ years of experience in Customer Service, Order Management, or Order-to-Cash processes
- Strong understanding of end-to-end OTC flows and their impact on the business
- Experience working with ERP systems (preferably SAP OTC modules)
- Proven ability to work in a KPI-driven environment and actively contribute to performance improvement
- Strong analytical skills with the ability to connect operational activities to the bigger business picture
- Excellent communication skills and ability to collaborate across functions and cultures
- Fluency in English; additional Eastern European languages are a strong advantage
- Experience supporting or working with Eastern European markets is preferred
How Would You Stand Out?
- Strong continuous improvement mindset with experience in process optimization
- Ability to proactively identify opportunities and translate insights into actionable improvements
Why Choose Us?
- Competitive salary and attractive compensation & benefits package
- Hybrid working model with flexibility
- Participation in an Annual Incentive Plan
- Opportunities for professional development and career growth
- Inclusive, multicultural, and collaborative work environment
- The chance to contribute to impactful, global operations
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more