Job Description
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
The Professional Services (PS) Junior Engagement Manager is a key member of the 8x8 PS team having responsibility for providing pre-deployment professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements
Key Responsibilities:
Lead the scoping, planning, and cost estimation of Professional Services engagements, producing accurate and complete Statements of Work
Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition
Provide accurate forecasts of Professional Services bookings on a monthly basis
Provide management reporting and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
Provide engagement oversight for project portfolio
Manage day-to-day relationships with client stakeholders and review and resolution of pre-deployment deliverables
Transfer industry, technical, and product knowledge to customers
Remain up to date on all current and new 8x8 services offers, solutions and product offerings
Remain up to date on relevant competitive solutions, products and services
Qualifications:
Degree in a technical or business discipline
1–4 years’ experience in a Professional Services, consulting, or engagement scoping role
Telecommunications delivery services and/or Project Management background and experience is strongly preferred
Commercial Mindset required
Proven track record of creating SOWs for enterprise clients.
VoIP, Mobile, and Video background (preferred)
Understanding of customer communications requirements for enterprise business markets
Demonstrated ability in developing proposals, creating value propositions, and consulting engagements
Effective engagement estimation capabilities
Work Arrangement:
Work Arrangement: Hybrid (Tuesday and Wednesday onsite)
Shift: US Business Hours
Location: Bonifacio Global City (BGC), Taguig
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