Job Description
About the Role
Based in our Miele Outlet Store in Abingdon, Oxfordshire, you will play a key role in creating exceptional experiences for our customers. By building genuine relationships, understanding individual needs, and offering expert product guidance, you will ensure every customer feels valued, supported, and delighted throughout their journey with Miele. We continue to evolve our workplace and culture in line with our world-renowned products. Join a business that has been shaping excellence since 1899 and help us live our philosophy of ‘Immer Besser’ every day.
Your Responsibilities
You will guide customers through detailed consultations, managing the full journey from initial enquiry through to purchase and post-sale support
Through a strong understanding of customer needs, you recommend tailored appliance solutions that enhance their lifestyle and home environment
Working as a key member of our Sales team you will provide a quality experience whilst being driven to hit your sales targets.
Our customers are loyal and inquisitive, you will need to demonstrate your knowledge of our products through a variety of methods, including over the telephone and email.
What we are looking for
Proven experience in a retail sales role with a strong track record of achieving targets and delivering measurable results
Confident consultative selling approach with the ability to adapt to different customer needs and manage the full sales cycle
Experience delivering product demonstrations, providing home economist experiences that engage and inspire customers
Strong communication and relationship-building skills, with confidence engaging high-end clientele across multiple touchpoints
A team-focused mindset with flexibility, adaptability, and a proactive approach to supporting business needs
Working Hours
This is a full-time, permanent position working 37.5hours hours per week across five days
Flexibility is required to meet the needs of the business which will include weekend work
Benefits
Starting salary of £26,091 with a salary increase post probation, plus a competitive benefits package
Quarterly and yearly bonus scheme of up to two months’ salary
Discounts on Miele products for you, your family and friends
Discounted gym membership
On-site subsidised Café
Health cash plan and free eye tests
Additional benefits including financial advice and recognition schemes
Additional Information
This role is based in our Miele Outlet Store in Abingdon. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed